Frequently asked questions
What time can I check in and out?
Check-in from 16:00, check-out by 09:00. Check-in is self-service; instructions are sent before your stay. Early check-in and late check-out on request.
How does payment work?
For apartments bookable online, on our secure booking site you pay for the whole stay when you book, via Stripe. No deposit is required.
Can I cancel?
The direct rate is cheaper but non-refundable. If you need a flexible rate, book the same apartment on Airbnb or Booking.com.
For a flexible, cancellable rate, book via the Airbnb “flexible rate” link on each apartment page. See the apartments →
Why is it cheaper direct?
You don’t pay the platforms’ service fees.
Are linen and tourist taxes included?
Yes: bed linen, towels and tourist taxes are included in Haus Pfolong and Zur Linde. For the other apartments, see the apartment page.
How does arrival work?
A clean, ready-to-use home with beds made, towels, basic supplies and a few coffee capsules. Self check-in instructions are sent to you before your stay.
Is there parking?
There is no free parking in Leukerbad. In Haus Pfolong and Zur Linde: one space per apartment; extra vehicles in the public paid car parks. For the other apartments, see the apartment page.
Public paid car parks in Leukerbad:
Are pets allowed?
In Haus Pfolong and Zur Linde, clean and quiet pets are welcome, except in Cupidon. For the other apartments, see the apartment page.
Can I smoke?
No, smoking is not allowed in the apartments.
Is the guest card included?
Yes, if you complete your registration on time. Otherwise, it is charged and activated once payment is received. You receive it by email.
How can I reach you?
On WhatsApp at +41 79 723 39 56, 7 days a week from 9 am to 9 pm, or by email at info@leukerfun.ch.